Renovation

BBDO

Heroes. Not Donors

Proving “digital” products can have the same utility as physical products with Red Cross hero-training application

Creating a functionally innovative product for Red Cross to “edutain” an audience while making them active brand ambassadors in their local (domestic) communities.

Client:
(BBDO for: Red Cross)

Background

Executive Producer, David Rolfe, from brand innovation leader Crispin Porter, had just completed the very successful Lowe’s 6 campaign, and also brought a productization within brand value POV to BBDO from his alma mater Crispin Porter. He knew there was something more to the 6 in 6 Vine campaign than just creative use of new technology. He brought in EGG to discuss modifying BBDO’s digital development process to replicate the Lowe’s 6/6 outcome for other clients, well knowing he had one of the best digital teams in the world as a base to work with.

For context, some background on the BBDO/Vine work with Lowe’s:

“With Vine, Lowe’s and BBDO New York saw an opportunity to bring useful home enhancement tips to life. In a series called Lowe’s Fix in Six, we filmed and shared on Vine more than 50 six-second how-to films that were as entertaining as they were useful.”

BBDO - Background
EP David Rolfe helped create one of the most successful digital pieces in the DIY-Home/Hardware Category. How Lowe’s turned $5,000 into 15 Million Impressions

Showing by doing

Egg was initially brought in for “process innovation”, trying to operationalize digital creativity with a focus on repeatable productization versus “crating fun apps for brands”.

But we found BBDO already had a professional development process in place, where the biggest impact would be showing a customer-focused functional solution mindset shifting from client-focused application focus.

To do that, we showed them how to approach one of their new clients, Red Cross, in how to create on-brand added value and function that tied to their broader brand promise, creating revenue streams in addition to passive donations.

Egg, having multi-market background in digital, software, hardware and “traditional” product development, understood that “digital” is just a different delivery format, and the laws of “product” and functional innovation still applied. In digital, the core confusion is that much of what sells is around cognitive value, though traditional sales have been highest in entertainment vs functional advantage as far as “applications.” In many cases teaching digital technical leads how to “unlearn” processes for output in digital and learn core tenet of new product development was the key. To demonstrate we took a raw brand perspective with their client Red Cross, whom BBDO wanted to create something more than a branded “app” for. This allowed us to start from scratch to show the approach.


BBDO - Showing by doing

Approach

With Red Cross, while the focus had been on doing good internationally and the positive association a donor had with helping with that, we also saw instances where personal involvement in their work sparked incredibly high association and loyalty. Which meant, as a brand providing direct functional (vs just emotional) value to an audience, an “app” that actually trained or aided its users in becoming “everyday” heroes would spread Red Cross’s essence while positively effecting the spreading of virtuous helping domestically. And it still was “fun” (or rather “serious fun”).

Egg wrapped this concept around an “Academy of Action Heroes”, where individuals who excelled on their heroic training app were featured internationally, embedded into overall international work highlighted on the Red Cross homepage.

BBDO - Approach

BBDO - Academy of Action Heroes

Brand purpose to product function: App(lying) oneself

Academy of Action Heroes

  • Real-life skill training & acquisition with
  • Role Playing Game for Implementation and Entertainment
  • Real-world community recognition

Real world skill acquisition:

Learn real-world defense, first-aid, and fighting skills. Get feedback or approval from video submissions to move onto the next skill

The Game:

Use skills in an interactive multi-player game with the objective of going into war-torn countries and saving, retrieving, or protecting the local communities. Players get added vitality and strength points in game for every “real world” skill acquired.

Modes:

  • Challenger: e.g. after learning a protective/defensive skill, turns into a game of defense
  • Multi-Player (social) mode: after learning a life-saving skill, such as CPR, can “restore” other players to life, and fighting skills, protect the team and save local community members
  • World Building: for skills, e.g. building a survival hutch, rebuilding local houses and hospitals mode

Community recognition:

Skill approved are posted, and social-tracking for overall skill acquisition


BBDO - Academy of Action Heroes

Merch monetizing to supplement donation income

Of course, there were also some “organic” brand-merchandising opportunities that bubbled up during the process, from e-books to hero-wear that graduates can purchase with a double-image value impact (individual and brand co-endorsement), with “proof” of certification.

These of course also served to bring in new income streams from younger generations who preferred to donate in other ways than passively writing checks.

BBDO - Merch monetizing to supplement donation income

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